- This policy sets out how we handle your personal information if you are a Risk-Enterprise’s user or visitor to our site (www.risk-enterprise.com). It applies across Risk-Enterprise’s site and Platform models (RiskE™ at www.risk-enterprise.com/crm).
- When we say ‘we’, ‘us’ or ‘Risk-Enterprise’ it’s because that is who we are and we own and run the site and Platform models
How we collect personal information
- We collect personal information directly when you provide it to us automatically, for instance, when you “Request a Demo”, “Request a call back” OR “Subscribe to our Newsletters”, “Emails”, “Webinars” through the site, otherwise under the Licensing Agreement to use our services associated with Platform models.
- That is to say, we collect your personal information when you provide it to us when you complete a registration form and buy our services, subscribe to a newsletter, webinar, request a demo, email list, submit feedback or send us a communication.
The Personal information we collect about you from others
- We generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources.
- Third party service providers (like Google, LinkedIn) who are located in the US or UK, which may provide information about you. The information varies (e.g. name, company name, contact number or sometimes work email) and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and
- Other third party sources, such as events and conferences. For example, information in the form of an event brochure release when your image is used with your name, company name and a job title or through direct contact during an event in the form of a business card exchange.
How we use personal information
- We will use your personal information:
- To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing services that take place on our Platform models, like responding to support tickets or answering any daily queries
- To update you with operational news and information about our product and services (e.g. to notify you about changes to our services, scheduled analytical maintenance, website disruptions or security updates)
- To manage our relationship with you (e.g. by responding to your comments or queries submitted to us on the sites)
- To manage our legal and operational affairs
- To provide general administrative and performance functions and activities
- Where you give us consent:
- To provide you with marketing information about products and services which we feel may interest you. Emails will be send directly from us NOT from a third party services (g.e. we do not use a third party email marketing platforms).
- To send invitations to our webinars, or we send newsletters, whitepapers as part of our marketing information.
- To call to discuss our products and services with you if you have requested a “call back” through the site by completing a form or to send follow up emails following our webinar.
- For purposes which are required by law.
- For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
- We do not share customer details with third parties, except, for extraordinary cases when we are required by law to do so. To regulators and government authorities in connection with our compliance procedures and obligations.
When we disclose your personal information
- We will disclose personal information to the following recipients:
- Our professional advisers (lawyers, accountants etc.) which are located in Europe and in the UK
- Regulators and government authorities in connection with our compliance procedures and obligations
- A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
- A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity when it is required by law
- A third party, in order to enforce or defend our rights, or to address financial or reputational risks
- A rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
- Other recipients where we are authorised or required by law to do so.
Where we transfer and/or store your personal information
- We are based in the UK so your data will be processed in the UK. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with service providers who we believe maintain an acceptable standard of data security compliance.
How we keep your personal information secure
- We store personal information on a secure server that is managed by us in the UK and hosted in our datacentres in Denmark within the European Union. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
How you can access your personal information
- You can access some of the personal information that we collect about you by logging in to your account (g.e. company name, job title, name and work email address). You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. To make an access or correction request, contact us using the contact form on our site.
Marketing Choices regarding your personal information
- Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in participating in a webinar or receiving information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
- You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our sites may not work properly in your case.
What are cookies?
- Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?
- Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
What types of cookies does Risk-Enterprise use?
- There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” Risk-Enterprise routinely uses three out of four categories of cookies on the Service. You can find out more about each cookie category below.
- Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.
- Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see announcements, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the left column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.
How long will cookies stay on my device?
- The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
First and third party cookies
- First-party cookies are cookies that belong to Risk-Enterprise, third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for Risk-Enterprise, for example, to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.
How to control and delete cookies
- If you want to delete cookies follow the instructions at http://www.wikihow.com/Clear-Your-Browser%27s-Cookies. If you wish to disable your browser from receiving cookies follow the instructions at http://www.wikihow.com/Disable-Cookies. Note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. You can find out more information about cookie settings at third-party information sites, such as www.allaboutcookies.org.
- When you visit our site, there is certain information that is recorded which is generally anonymous information and does not reveal your identity. If you are logged into your account some of this information could be associated with your account.
- your IP address or proxy server IP address
- the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection
- the date and time of your visit to the website
- the length of your session
- the pages which you have accessed
- the number of times you access our site within any month
- the file URL you look at and information relating to it
- the website which referred you to our site; and
- The operating system which your computer uses.
How long we keep your personal information
When we need to update this policy
- We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
- When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
How you can access your personal information
- You are entitled to ask us to transfer your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
- These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
- Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
- If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your typical residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.
How you can contact us